This is my experience ordering MUG products for delivery to Canada. First, I can’t even begin to tell you how much Instagram has been enabling my makeup addiction. I have been hearing a lot about this brand on IG and their stuff seemed to be good quality, plus it is affordable, so I went ahead and placed an order – with my Nigerian card, which I didn’t think would be a problem because they deliver worldwide.
I got my order confirmation, and my account was debited. But after waiting a few days for my shipping confirmation, with no response, I decided to mail customer care to find out what the delay was about. They said my transaction had been flagged by their fraud detection system and I had to send them proof that I was the owner of, and in possession of the card I used to place the order.
This was the first time in all my years of shopping online on international sites with Nigerian cards that I’ve ever had such an issue, but after cross-checking that the email really did originate from MUG, I sent off the proof, and they dispatched my stuff within the next 24 hours or so.
On the one hand I am impressed with the checks they have in place to prevent card fraud. As someone who has had unauthorized transactions made with my card before, I can definitely appreciate their diligence. On the other hand, I can’t help but feel like their system singled me out because I used a Nigerian card. :/
In any event, they finally sent off my stuff with tracked delivery 😀 and it was delivered within 5 days. The whole thing took about a week even with the card saga. Very impressive! I would definitely order from them again, but maybe next time I will spare everyone the trouble and use Paypal.