A couple of days before Black Friday, ColourPop offered free worldwide shipping with no minimum purchase. I was thrilled and I ordered a few things. I hadn’t ordered Colour Pop products to Nigeria before so I was curious to see how long shipping would take, and how it would go.
In my last post about ColourPop’s shipping to Nigeria, I stated that delivery starts at $15 and goes up to $25. Thankfully they have improved and now international shipping is free for orders above $50 and costs $10 for orders under $50. However, they sometimes offer random free international shipping which was what I took advantage of.
In my experience, products shipped from the US take 2-3 weeks to get to Lagos. I know some people who ordered ColourPop products to Lagos and received their order in about 2 weeks. So when a whole month passed and my order wasn’t here, I got a little concerned.
The Sigma order I placed on Black Friday arrived and I still hadn’t received this ColourPop order I had placed a few days prior. I finally reached out to ColourPop and I was a little disappointed with the way they handled the matter.
ColourPop Bad Customer Service:
They basically said they don’t do refunds and if I didn’t receive my order, that’s my problem, and they can’t offer me any solutions.
They didn’t even offer to find out what had happened from the shipping company. Nothing. They just pretty much told me to bugger off as politely as possible.
And I checked, they actually have no policy at all for what happens if you don’t receive your item, so if pay with your card instead of Paypal, and you don’t receive your items, they can and most likely will refuse to refund you and there’s not a damn thing you can do about it. So make sure you use Paypal when you order from them.
I’m actually quite disappointed with this particular (lack of ) policy. When you shop online from a brand I believe it is their responsibility to make sure you receive your items. Not just to take your money and proceed to ignore you.
Again, I have to reiterate the importance of paying via PayPal when shopping with indie brands because a lot of them have some very unfriendly policies, or just unpleasant customer service in general. With PayPal you can get your money back if you run into any issues and the brand is being unhelpful. I sometimes forget or I don’t feel like doing the extra step, but after this experience it’s become something I make sure to do every time.
I know a lot of people have ordered ColourPop to Nigeria and received it with no issues, and I’ve placed numerous orders from the brand in the past and received nothing but excellent customer service, so I’m not trying to bash the brand or anything, I like some of their products and will likely purchase from them in the future. I just feel it’s important to share the negative experiences as well as the positive ones.
Anyway, my order finally arrived after over 6 weeks. I didn’t have to pay anything extra because my package weighed under 500grams. If your package weighs over 500grams, you usually have to pay a handling charge of 500 naira. So that’s how that went.
Have you ordered ColourPop from Nigeria? How did it go? I want to try their pressed shadows next. Come and Get It is calling my name.
Thank you for stopping by!
Don’t forget to follow me on my social
If you haven’t already, sign up for the Beauty Frenzy Mailing List here to stay updated about giveaways, blog sales, and new posts.
And if you liked this post, please share it by clicking any of the social media icons at the bottom of the page.